Purpose

To provide a clear, fair, and accessible process for raising concerns or complaints about our services, conduct, or other issues.

Who Can Complain 

Any client, volunteer, staff member, or visitor of Respire Homes may raise a complaint.

How To Make A Complaint

Complaints should preferably be in writing (email or letter).

Include your name, contact, the issue, relevant dates, and desired resolution.

Send to: support@respirehomes.org

Acknowledgement & Process 

We will acknowledge receipt within 5 working days.

We will investigate the complaint, consult relevant people, and aim to respond within 21 working days.

If more time is needed, we’ll let you know, with reasons and an expected timeframe.

Outcome & Follow up

We will send you a formal response, including findings and any actions or remedies.

Review & Improvement 

We will review patterns of complaints regularly to improve our services and policies.